Effective Communication

Success in business today is largely dependent upon people's ability to connect with both internal and external customers. Robenny - School Of Business designed this course to examine a number of practical aspects of effective communication.

How You Will Benefit

• Identify the factors that comprise the process of communication.
• Relate these factors to work-based settings.
• Substantially improve communication within your organisation.

Who Should Attend

• Everyone who has to communicate with others at work.
• All managers.
• All people who are members of a team.
• This course is equally suitable for people from large and small, public and private organisations.
• Also, for people in services such as manufacturing.

What You Will Cover

• Defining the variables that influence the process of communication
• Understanding the universal principles that govern the discipline of communication
• Recognising the importance of situational listening styles
• Evaluating essential listening skills
• Assessing the power of non verbal communication
• Analysing four communication styles
• Discovering ways to connect with different communication styles
• Examining the role of power in communicative events
• Recognising the perceptual filters and the impact they have on relationships
• Assessing communication competency and strategising ways to improve this
• Evaluating emotional competencies in relation to communication

This is a highly interactive course that encourages participants to apply their knowledge to various working situations.